Frequently Asked About Terms & Conditions
Our platform is built for Indonesia players. If you are outside Indonesia, your account access depends on local law where you live. We may restrict or close accounts linked to unsupported regions without refunding pending balances. Always check your local gaming regulations before opening an account.
You can update your phone number and email via Account Settings after verification. Your legal name, date of birth and home address cannot be changed once verified, as we need these to match your payment proof. Contact support if correction is needed.
Deposits are final once they reach your account wallet. We do not refund deposits unless the deposit was made in error — for example, two identical transactions processed. Report deposit errors within 48 hours. Game losses are never refunded; they are the outcome of gameplay.
Withdrawals via DANA, OVO, GoPay and QRIS usually arrive within 5 to 30 minutes after approval. Bank transfers may take 1 to 2 business hours. We verify every withdrawal before processing; this typically takes under 1 hour during business hours on weekdays.
Contact our support team immediately. We will freeze your account and review recent activity. If we confirm unauthorised access, we may restore your balance if funds remain recoverable. Change your password and enable two-factor authentication once your account is secured.
Yes. Your game history, bets placed, wins and losses are stored on our servers for at least three years. You can view your transaction history and game logs in Account History inside your wallet. This record is used to verify disputes and ensure compliance with payment regulations.
If we close your account due to a Terms violation, breach of gaming rules or failure to verify identity, we will notify you by email. Pending balances may be held for 90 days while we investigate. If no violation is found, we refund your balance to your original payment method.
